Welcome to Atelier By Vainy!
These Terms & Conditions outline the rules and regulations governing your use of our website and your purchase of handbags from Atelier By Vainy. By accessing or using the Website, you agree to be bound by these Terms.
1. Orders & Payment:
- All orders are subject to availability and confirmation by the Company.
- Prices displayed on the Website are in Indian Rupees (INR) and are inclusive of taxes. Shipping costs may apply and will be added at checkout.
- We accept secure online payments through trusted payment gateways.
2. Order Confirmation & Changes:
- You will receive an order confirmation email once your order is placed.
- Due to the handcrafted nature of our handbags, changes or cancellations to orders may not be possible once confirmed. However, please contact us immediately at info@atelierbyvainy.com if you need to make any changes.
3. Delivery:
- We aim to deliver your handbag within the estimated timeframe provided at checkout. However, slight delays may occur. We will notify you in case of any unforeseen circumstances affecting delivery.
4. Returns & Exchanges:
- Due to the customized nature of our handbags, we are unable to offer returns or exchanges under normal circumstances.
- However, we understand that mistakes can happen. In the rare event that you receive a damaged or incorrect handbag, please contact us within 24 hours of receiving your order at info@atelierbyvainy.com.
5. Damaged or Incorrect Items:
- To request a replacement for a damaged or incorrect handbag, please contact us within 24 hours of receiving your order.
- You will need to provide your order number, a description of the issue (e.g., damaged item, wrong size), and clear photos showing the damage or discrepancy.
- The handbag must be unused, unworn, and in its original packaging with all tags and labels intact.
- Replacement requests are subject to verification by our team.
- If the situation is deemed a fault on our end, we will arrange for a replacement handbag at no additional cost.
6. Warranties & Liability:
- There’s no warranty on the products.
7. Intellectual Property:
- All content on the Website, including designs, trademarks, and copyrights, is the property of Atelier By Vainy or its licensors. You may not use any of this content without our express written permission.
8. Governing Law & Dispute Resolution:
- These Terms shall be governed by and construed in accordance with the laws of India.
- Any dispute arising out of or relating to these Terms will be settled by the courts of Ludhiana, Punjab, India.
9. Changes to Terms & Conditions:
- We may update these Terms from time to time. The revised Terms will be posted on the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the revisions.
10. Contact Us:
- If you have any questions regarding these Terms, please contact us at info@atelierbyvainy.com.
Thank you for choosing Atelier By Vainy!