At Atelier By Vainy, we take pride in offering our customers exquisite, handcrafted pieces. We understand that sometimes things may not go as planned, and we are here to ensure your satisfaction.
Please note that due to the customized nature of our products, we are unable to offer returns, refunds, or exchanges under normal circumstances.
Damaged or Incorrect Items:
In the rare instance that you receive a damaged product or an item that is not you ordered, please contact us within 24 hours of receiving the item. You can reach us by phone, email, or WhatsApp with the details below:
- Mobile Number: +91 97802 22281
- Email: info@atelierbyvainy.com
- WhatsApp: +91 97802 22281 (Please include your order number in your message)
Our team will promptly address the situation and arrange for a replacement of the damaged or incorrect item at no additional cost.
Replacement Period:
You can expect to receive your replacement within 8-10 business days.
Requirements for Replacement:
- Contact us within 24 hours of receiving your order.
- The item must be unused, and in its original condition with all tags, labels, and packaging intact.
- Replacement requests will be subject to verification by our team.
Cancellation Policy:
As each piece is specially curated and customized upon request, we unfortunately cannot accept cancellations once an order has been placed and confirmed.
Contact Us:
If you have any questions or concerns about our return policy, please don’t hesitate to contact us using the information above. We are committed to providing you with exceptional customer service and ensuring your complete satisfaction with every Atelier By Vainy purchase.